The Importance of Employee Training – Cultivating and strengthening team culture is a crucial component of your business’s success. Unhappy employees are less productive, produce lower-quality work, and tend to stay employed for shorter periods, costing your company more in hiring costs and staff training.
Many business owners and managers tend to focus on the present rather than investing the time and training to upskill their staff for the future. Typically staff training is done to ensure employees stay up to date with industry standards and inductions to onboard new staff. Although these reasons are valuable, they are also a necessity. Besides the legalities of upskilling staff, many business owners and managers don’t understand the full value of training employees.
At UpCoach, we have helped businesses cultivate stronger workplace culture and set up staff training strategies that provide lasting benefits on an internal and external basis.
Some key benefits of employee training include:
More satisfied customers
Highly trained employees help create a stronger business and make more productive team members; they are also more adept in meeting customer needs and solving customer issues, resulting in more satisfied customers.
Employee training helps boost productivity and performance; ensuring your employees’ skills are up to date, increasing their confidence to fulfill tasks, including complex tasks. It also increases project completion rates and timeframes.
Improve employee retention
High staff turnover equates to higher costs to your business; onboarding new staff isn’t a cheap process, nor is it one that should be taken lightly. Investing in training your staff improves employee retention and further training your employees boost their fundamental skill sets. It also boosts their morale and shows that you value them enough to invest further into their training, meaning, they are more inclined to feel purpose and value towards their role and generally stay within the organisation for longer periods.
Strengthens the business
We all know what it feels like to experience poor customer service. Ninety-six percent of unhappy customers don’t complain, and ninety-one percent of those will leave and never come back [Financial Training services]. Having quality employees handle key positions in your business leads to business growth and more satisfied customers; strengthening your company from within as higher-level training leads to fewer errors and staff feel more confident handling complex situations.
Increases company culture and engagement
Employees who feel valued and engaged have increased productivity levels and tend to go above and beyond in their role, greatly benefiting the company. By further employee training, you show that you are invested in their career longevity and wellbeing. Employees who value their position are more committed to their role and can find purpose in what they do, meaning, they are more inclined to commit their time, energy, and loyalty to your company.
Less risk and business vulnerability
Upskilling your employees helps mitigate any skill gaps within your organisation and also minimises any role vulnerabilities. If an employee is injured or is away for a period of time, having someone with additional training to fill the gap helps ensure the company’s operations aren’t disrupted. Further employee training helps overcome employee weakness and allows employees to pivot and adapt to other roles when needed, especially if the unexpected arises.
Consistent employee training and upskilling
Consistent, regular, and comprehensive training across all sectors helps to ensure your employees have the necessary and up-to-date skills to fulfill their role. When it comes time for succession, or when you need to fill a role, you will first consider candidates from within who are already across the company’s training, culture, and internal knowledge.
Integrating consistent and regular training is essential if you want to cultivate confident employees who value their roles and are up to date with industry standards and code.